Authors

D'CENT Wallet Team

Hardware wallet security experts. Building secure crypto storage since 2018.

24/7, No-Wait Support — D'CENT Wallet Just Got an AI Helpdesk

D'CENT Wallet now has an in-app AI helpdesk in Laboratory beta (app v9.0.4+). Toggle it on once and a green ❓ button appears on every screen — ask anything in your language, anytime, and get an answer that knows the screen you came from.

🛡️D'CENT Assistance never asks for your recovery phrase or private keys. Even when chatting with AI, security rules don't change. No legitimate channel — Assistance, Inquiry, or otherwise — will ever ask you to type your recovery words.

When wallet questions can't wait

Crypto wallet questions don't follow business hours. You're staring at a Sign request at midnight. Your portfolio won't refresh on a Sunday morning. You're in the middle of a transfer and suddenly unsure which network you're on.

The old options weren't great:

• Wait for support hours and hope someone replies fast.
• Dig through a long FAQ page hoping your exact question is in there.

The three questions our users ask most often — "Why isn't my balance showing?", "How do I add a token?", "How do I change the network?" — now get answered in seconds. We made D'CENT smarter so you don't have to wait. An AI helpdesk now lives inside the app — answering 24/7, in your language, on the screen you're already on.

What makes this AI helpdesk different

⏰24/7 instant responseNo business hours. Open the chat any time, get an answer in seconds.

📚Trained on official docsAnswers come from D'CENT's official guides and technical documentation — not generic web data.

📱In-app, no detoursStay in the app. No tabbing out to search engines or forums.

🌐MultilingualType in the language you prefer; the answer comes back in the same one.

How to use it

1. Open the menu — D'CENT Wallet → Settings → Laboratory.
2. Toggle on — Tap D'CENT Assistance. A green ❓ button now follows you on every screen.
3. Type your question — Three suggested questions appear, or just type your own.
4. Get the answer — The AI replies in seconds, with relevant guide links if helpful.

Common questions the AI handles well

⏳"Why is my transfer stuck in pending?"

⛽"Gas fee is too high — how can I reduce it?"

⚡"What is GasPass?"

🔌"WalletConnect is not connecting."

🆘"What should I do if I lose my wallet?"

What's next

The AI doesn't always have the perfect answer — it's still learning. The more you ask, the better D'CENT Assistance understands what you actually need.

Complex problems still go to human support. If Assistance can't solve your issue, head to Settings → Inquiry to open a 1:1 ticket.