DCENT Website Privacy Policy
IoTrust Co., Ltd. (hereinafter referred to as the "Company") complies with the personal data protection regulations and related laws applicable to information and communication service providers. The Company has established this privacy policy in accordance with the relevant laws to make every effort to protect the rights and interests of users (hereinafter referred to as "Users").
The Company complies with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. when processing personal information.
Purpose and use of personal information
The company processes personal information for the following purposes. Personal information will not be used for other purposes, and if the purpose of use changes, separate consent will be obtained, or necessary measures will be taken.
| Category | Purpose |
|---|---|
| Order / Payment / Delivery | Payment |
| Fulfilling agreement for delivering service | |
| Payment settlement | |
| Delivery | |
| User authentication in financial transactions and services | |
| Product returns, Refund, and Exchange | |
| Marketing | Improvement of existing services and development of new services |
| Offering customized services | |
| Providing services based on usage statistics and statistical characteristics | |
| Delivering Publications and announcing new products or services | |
| Informing of marketing campaign, event and advertisements or managing membership lounge | |
| Personal Wallet Authentication | Through membership registration via https://portal.dcentwallet.com (hereinafter referred to as the "DCENT Portal Site"), we provide users with email verification functionality for the purpose of registering a personal wallet on centralized exchanges. |
| Customer Center | Record keeping for customer inquiries, complaint handling, and dispute resolution, etc. |
| Post notifications |
Collection of personal information and collected information
The company collects user's personal information through the DCENT website. The information collected is as follows:
- • Order, Delivery, and Payment Information: Name, Contact information, E-mail, Shipping Address, Credit Card payment details (such as the cardholder's name, card company name, card number, and card expiration date), and other relevant payment information
- • Required information for membership registration through the DCENT Portal Site: E-mail, Password, Nickname
- • Customer Inquiries: E-mail
- • Consent to Marketing: E-mail
Providing personal information to third party
In principle, company shall process and manage collected personal information within the scope specified for the purpose of collection and use, and shall not process it beyond the scope of its original purpose or provide it to a third party without prior consent from owner of information except for below cases;
- • In cases where explicit consent is obtained from the data subject
- • When there are specific legal provisions in force
Personal information processing consignment
The company consigns part of collected personal information to external parties for them to carry out some of necessary tasks to provide various services to users. And we are supervising entrusted companies not to violate the personal information protection laws and regulations. In addition, collected information is based on the time when the user confirmed, and we will notify user when the consignment company or consignment work is changed.
[Outsourced Agencies for Personal Information Processing Tasks]
| Name | Task | Information | Use of personal information |
|---|---|---|---|
| KG Inicis | Card Payment, Mobile Payment | Name, Phone number, Address, Card company name, Card number, CVC number, Expiration Date | Until membership withdrawal or end of consignment contract |
| Shopify | Payment, E-mail address, Ordering, Delivery | Name, Phone number, Address, E-mail | Until membership withdrawal or end of consignment contract |
| SaBangNet | Delivery | Payment items, Payment Amount, Name, Contact Information, Address, Waybill Number | Until membership withdrawal or end of consignment contract |
| Fasto | Delivery | Payment items, Payment Amount, Name, Contact Information, Address, Waybill Number | Until membership withdrawal or end of consignment contract |
| PayPal | PayPal account | PayPal account information, Payment amount | Until membership withdrawal or end of consignment contract |
| Eximbay | Overseas Card Payment | Name, Phone number, Address, Card company name, Card number, CVC Number, Expiration Date | Until membership withdrawal or end of consignment contract |
| DHL | Delivery | Name, Phone number, Address, E-mail, Tax ID (selected countries) | Until membership withdrawal or end of consignment contract |
| CGETC | Delivery | Payment Items, Payment Amount, Name, Contact Information, Address, Waybill Number, Email | Until membership withdrawal or end of consignment contract |
| ySell | Delivery | Payment Items, Payment Amount, Name, Contact Information, Address, Waybill Number, Email | Until membership withdrawal or end of consignment contract |
| Yunige | Delivery | Payment Items, Payment Amount, Name, Contact Information, Address, Waybill Number, Email | Until membership withdrawal or end of consignment contract |
Retention and usage period of personal information
In principle, collected information of user will be destroyed without delay when company reaches objective for collecting and using of personal information. However, in accordance with relevant laws and regulations including Consumer Protection Act in Commercial law and Electronic Commercial law etc., the company shall preserve the collected information for a certain period of time when is necessary. In such cases, the company utilizes the stored information exclusively for the purpose of its retention.
The retention period is as follows, and in the event that other regulations not included in the following list are applicable, the data will be retained in accordance with the respective regulations:
| Information to be kept about | Applied Law | Period |
|---|---|---|
| withdraw or termination of agreement | Consumer Protection Act in Commercial Law and Electronic Commercial Law | 5 years |
| payment of goods delivery | Consumer Protection Act in Commercial Law and Electronic Commercial Law | 5 years |
| customer's complaint or settlement of dispute | Consumer Protection Act in Commercial Law and Electronic Commercial Law | 3 years |
| advertisement and its display | Consumer Protection Act in Commercial Law and Electronic Commercial Law | 6 months |
| all ledgers and evidential documents related to transactions in accordance with tax laws | National Tax Law, Corporate Tax Law | 5 years |
| electronic financial transactions | Electronic Financial Transaction Law | 5 years |
| website visits | Protection of Communications Secrets Act | 3 months |
| collection, processing and use of credit information | Use and Protection of Credit Information Act | 3 years |
| identity verification | Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. | 6 months |
Destruction of personal information
In principle, the company shall delete personal information without delay when purpose of processing personal information has been accomplished and users withdraw membership. And personal information of users who have not connected to our service more than one year shall be stored and managed separately.
Destruction procedure
Personal information shall be deleted immediately or moved and stored in separate location for certain period based on internal policies and/or other related laws and regulations when purpose of processing personal information has been accomplished. Personal information that has been moved into separate location shall not be used for any other purpose unless related law and/or regulation order.
Destruction period and process
When the retention period has expired or personal information becomes unnecessary, printed personal information on paper is shredded or incinerated, and personal information stored in the form of an electronic file shall be deleted through technical methods that can not reproduce the original data.
User's rights and duties and how to exercise them
User has the right to receive sincere response from the company's customer support team when there is a question, and can ask to view, correct or withdraw the registered user's personal information and request the company to view, provide, correct or withdraw the personal information.
The user should input the personal information accurately and precisely to prevent potential accidents. User has full responsibility for accidents caused by entering incorrect information, and you may lose membership if you enter false information including unauthorized use of other person's information.
Users have the right to protect their personal information, but they also have a responsibility to protect registered personal information and not to infringe other's personal information. User has to be careful not to disclose the personal information, including passwords and should not damage the privacy of others, including posts. If user fails to fulfill such responsibilities and damage other's information, user may be punished under the Information and Communications Network Act.
Denying installation and operation of automatic collecting device of personal information
The company uses 'cookie' to store information about users and to find them from time to time. 'Cookie' is a small amount of data from the HTTP server to a user's computer browser (i.e. Internet Explorer, Safari, Firefox, Chrome etc.). 'Cookie' identifies user's computer, but not you as an individual.
Purpose of 'cookie'
- • Provide customized information according to individual interests
- • Analyzes the frequency and duration of visits of members' and non-members' to identify user's interests and areas of interest for targeted marketing
- • Keep track of what users are looking for personalized service at their next visit
- • Analyze users' habits and use them as indications of service re-organization
Options for 'cookie'
- • By adjusting users' web browser, users can accept all cookies, send a notification when a cookie is installed, or reject all cookies. However, if users refuse storage of cookies, users may not be able to access certain services that require log-in
- • How to set-up different levels of cookies in Internet Explorer is as follows;
- 1. Select "Internet Option" in "Tool" menu
- 2. Select "Privacy"
- 3. Under "Setting" menu, users can choose "Accept" / "Block" / "Prompt"
- 4. 'Cookie' will expire when internet browser is closed or log-out
Personal information protection measures
The company is taking the following measures to ensure the protection of personal information.
- 1. Administrative measures: Establish an internal management plan. Implementation, regular staff training, etc.
- 2. Technical measures: Management of access rights of personal information processing system, etc., installation of an access control system, encryption of unique identification information, etc., installation of security programs
- 3. Physical measures: Control access to computer rooms, data storage rooms, etc.
Remedies for infringement of rights
Remedies for Infringement of Rights Information subjects may inquire about damage relief and counseling for personal information infringement to the following organizations.
<The following organizations are separate organizations from the company, so if you are not satisfied with the company's own personal information complaint handling and damage relief results, or if you need more detailed help, please contact them.>
Personal Information Infringement Report Center (operated by Korea Internet & Security Agency)
- • Responsibilities: Report personal information infringement, apply for counseling
- • Website: privacy.kisa.or.kr
- • Telephone Number: 118
- • Address: 9, Jinheung-gil, Naju-si, Jeollanam-do (301-2 Bitgaram-dong) 3rd floor (58324)
Personal Information Dispute Mediation Committee
- • Responsibilities: Personal information dispute mediation application, collective dispute mediation (civil settlement)
- • Website: www.kopico.go.kr
- • Telephone Number: 1833-6972
- • Address: 12th floor, Seoul Government Complex, 209 Sejong-daero, Jongno-gu, Seoul (03171)
Supreme Prosecutor's Office Cyber Crime Investigation Team: 02-3480-3574 (www.spo.go.kr)
National Police Agency Cyber Security Bureau: 182 (http://ecrm.police.go.kr)
Personal information protection
To protect personal information of members and handle complaints and inquiries for personal information reading, the company operates related department and chief privacy officer as the following:
| Chief Privacy Officer | Minho Yoo, Vice President |
| Telephone Number: +82-2-1833-4022 | |
| E-mail: contact@iotrust.kr | |
| Privacy Management team / Request Personal information reading team | DCENT Customer Support Team |
| Telephone Number: +82-2-1833-4022 | |
| E-mail: contact@iotrust.kr |
Announcement date: December 4, 2023
Effective date: December 11, 2023
The End.
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