Refund policy

Limited Warranty

The service provider guarantees that, apart from the content and software provided with the product, there are no significant manufacturing defects. The service provider assures that the product, as per the published product specifications, is suitable for normal use during the warranty period. The warranty period commences from the date of purchase and lasts for one year from the date of purchase.

To make a warranty claim, please contact the service provider at contact@iotrust.kr within the warranty period and provide the receipt (showing purchasing price, purchasing date, place of purchase, name of the reseller, and the product name, type, and number). The user may return the product by following the guidelines listed. For further information, please refer to D’CENT Website.

The service provider reserves the discretion to repair the product or provide an equivalent product. If it is not possible to repair or replace the product, a refund of the purchase price will be issued. The service provider, its parent company, officers, directors, employees, shareholders, agents, or joint venture companies shall not be held responsible for any direct, indirect, consequential, incidental, or special damages to assets (including but not limited to business interruption, additional costs, and loss) in any way. (Assets refer to Bitcoin or other forms of cryptocurrencies stored or maintained on the product). Furthermore, they will not be liable for loss of assets, usage delays, damages resulting from inappropriate use (including use on incompatible devices and non-compliance with instructions), or damage resulting from improper installation, non-professional repair, modification, or accidents. This liability extends to negligence, breach of contract, essential purpose failure, or any other reason, even if the user could have predicted or anticipated such possibilities.

To the extent permitted by applicable law, this warranty does not apply to:

For purpose of this agreement, the foregoing types of excluded damage shall include any cost arising out of a product recall. This constitutes the service provider’s entire liability, which will never exceed the price you have paid for it, plus the necessary costs you have spent for the warranty claim. The service provider disclaims all express and implied warranties to the fullest extent permitted by law. If the service provider cannot disclaim implied warranties under the applicable law, then to the extent possible, such implied warranties are limited to the duration of the express warranty. The warranty duration on any replaced product will be that portion of the warranty period remaining on your original product. 

Refund & Product Exchange Policy

Our policy is to inspect all returned products when they arrive at our processing facilities.

Refund
In order to obtain refund, the user must initiate a product return request to contact@iotrust.kr, within 14 days upon the delivery of the product. For a refund to be fulfilled, the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition including the receipt that shows the purchasing date and price as well as seller’s name. In case the user receive any points and/or discount coupons during the purchasing process, given points and/or coupons shall be returned to the service provider and/or issuer. Upon internal inspection is completed, The service provider will issue a full refund minus the shipping charges, tariff, local tax, payment processing fee and transaction charge (i.e. Payment Gateway charge, GAS fee of transaction when payment was made by cryptocurrency)

Also, the user is entitled to receive a full refund in case of canceling the order before ordered item is confirmed to be shipped. However, any charges would occurred from order cancellation (i.e. bank transfer charge, GAS fee in cryptocurrency transfer) will be minus from total refund amount. And if product is opened and/or unsealed, or security tag is removed or broken, the user cannot receive refund. 

Product Exchange (Replacement)
If the delivered product is damaged or defective at the time of its receipt, the user may return it in order to get a replacement of the product. In case of product exchange (replacement), the limited warranty period shall not be changed from original product purchasing date. The user also need to submit the receipt that shows the purchasing date and price, seller’s name, and product serial number, and the shipping charge will be borne by the sender (the user). Lastly, the service provider and our subsidiaries, affiliates, officers, employees, agents, partners, and licensors shall not be liable to the user for any data loss or damage, and the user shall be responsible for all data including private keys and cryptocurrencies etc. on the product.

EU Right of Withdrawal

If you are a customer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, please  submit a return or cancellation request: My Account