[Notice of Changes to D'CENT Website Terms and Conditions as of December 11, 2023]

D'CENT Website Terms and Condition

Please read the following terms and conditions carefully. By accessing or using our websites and services, you hereby agree to be bound by the terms and all other terms incorporated herein by reference. If you do not expressly agree with all of the terms and conditions, then please do not access or use our websites or services. These terms and conditions were first applied on October 15, 2018 and current terms and conditions are effective from December 11, 2023.

Acceptance of Terms and Conditions

The following terms and conditions constitute a legally binding agreement that governs the relationship between the user (hereinafter referred to as the "User"), who uses the services provided on all websites offered by https://dcentwallet.com  (hereinafter referred to as the "D'CENT Website"), including but not limited to using the services, signing up as a member when necessary, or purchasing the final product, and IoTrust Co., Ltd. (hereinafter referred to as the "Service Provider"), who provides the services and may interact with other individuals as part of the services.

Effectiveness and Amendment of the Terms and Conditions

These terms and conditions apply to all users who wish to use this service. The contents of these terms and conditions are disclosed to customers through the D'CENT website screen or service screen or by other means, and they take effect when customers who have agreed to them sign up for, use, or purchase the service. The service provider may amend these terms and conditions when deemed necessary, and when the service provider amends the terms and conditions, they provide notice at least seven days before the effective date with the specific effective date and reasons for the change. 
However, when amending the terms and conditions to the detriment of users, they provide notice at least 30 days before the effective date and send individual notices to users via E-Mail. If a user has not provided contact information or has not modified it after the change, the individual notice is considered as having been given.
When the service provider announces or notifies changes to the terms and conditions, if the user does not agree to the revised terms, the user must discontinue using the service and should not continue to use it.

General Information

These terms and conditions constitute the entire agreement between the user and the service provider and applies to the use of the services provided by the service provider. It supercedes any previous versions of the terms and conditions related to the user's use of the service and the service provider. You may also be subject to additional terms of use that apply when you use or purchase specific services, affiliated services, or third-party content or software provided by the service provider.
To order and use the D'CENT Hardware Wallet from the D'CENT website, the user must be at least 20 years old (18 years old for Koreans) and have the legal capacity to sign the contract. Additionally, the user has the responsibility to determine and select products that suit their needs.

Applicable Law

Users and the service provider agree that their relationship is governed by the laws of the Republic of Korea, regardless of conflicts with legal provisions. Any disputes arising between the parties in connection with all claims, actions, causes of action, and contract terms shall be brought before the courts of the Republic of Korea.

Intellectual Property Rights and Trademarks

The service provider is the sole owner of all intellectual property rights related to the product (D’CENT) and the website and App. Any contents presented or made available by the service provider in the future, such as text, logos, images, digital downloads, and data compilations, are the property of IoTrust and are protected by Korean and international intellectual property law. IoTrust’s and/or D’CENT trademarks and logos shall not be used for products or services that are not owned by the service provider, or in any way that could cause confusion in public or in any way that disparages or discredits the service provider. Accordingly, the user agrees not to reproduce, represent, extract, and use any or all of the service provider’s trademarks, logos, website or product.
The service provider grants personal, non-transferable, non-exclusive, and worldwide license to use the software associated with the product. This license is exclusively intended to enable the user to use the product and benefit from the related features. The user shall not copy, modify, distribute, sell or rent any or all of the software that is part of D’CENT. Similarly, the user shall not decompile or attempt to extract the source code of such software, except in cases where the right to decompile is authorized by law and within the limits set by the law, or where the user has obtained written authorization from the service provider to do so. The foregoing does not apply to the use of open source software that is under open source license used by the product.

Limited Warranty

The service provider guarantees that, apart from the content and software provided with the product, there are no significant manufacturing defects. The service provider assures that the product, as per the published product specifications, is suitable for normal use during the warranty period. The warranty period commences from the date of purchase and lasts for one year from the date of purchase.
To make a warranty claim, please contact the service provider at contact@iotrust.kr within the warranty period and provide the receipt (showing purchasing price, purchasing date, place of purchase, name of the reseller, and the product name, type, and number). The user may return the product by following the guidelines listed. For further information, please refer to D’CENT Website.
The service provider reserves the discretion to repair the product or provide an equivalent product. If it is not possible to repair or replace the product, a refund of the purchase price will be issued. The service provider, its parent company, officers, directors, employees, shareholders, agents, or joint venture companies shall not be held responsible for any direct, indirect, consequential, incidental, or special damages to assets (including but not limited to business interruption, additional costs, and loss) in any way. (Assets refer to Bitcoin or other forms of cryptocurrencies stored or maintained on the product). 
Furthermore, they will not be liable for loss of assets, usage delays, damages resulting from inappropriate use (including use on incompatible devices and non-compliance with instructions), or damage resulting from improper installation, non-professional repair, modification, or accidents. This liability extends to negligence, breach of contract, essential purpose failure, or any other reason, even if the user could have predicted or anticipated such possibilities.
To the extent permitted by applicable law, this warranty does not apply to:
  • Damage or loss of product caused by acts of nature including, but not limited to, floods, storms, fires, and earthquakes
  • Damage caused by the operator’s error or non-compliance with the instructions specified in the manuals provided or posted at website
  • Damage resulting from accident, abuse, misuse, neglect, improper handling or improper installation
  • Damage or loss of product caused by undue physical or electrical stress, including, but not limited to, moisture, corrosive environments, high voltage surges, extreme temperatures, shipping or abnormal working conditions
  • Damage or loss of data caused by improper usage and behavior which is not recommended and/or permitted in the product documentation
  • Normal wear and tear
  • Alterations by persons other than the service provider, associated partners or authorized service facilities
  • Counterfeit products
  • Products on which the original software has been replaced or modified by persons other than the service provider, associated partners or authorized service facilities
  • Damage or loss of data due to interoperability with current and/or future versions of the operating system, software and/or hardware
  • Failure of the product caused by usage of the products not supplied by the service provider
For purpose of this agreement, the foregoing types of excluded damage shall include any cost arising out of a product recall. This constitutes the service provider’s entire liability, which will never exceed the price you have paid for it, plus the necessary costs you have spent for the warranty claim.
The service provider disclaims all express and implied warranties to the fullest extent permitted by law. If the service provider cannot disclaim implied warranties under the applicable law, then to the extent possible, such implied warranties are limited to the duration of the express warranty. The warranty duration on any replaced product will be that portion of the warranty period remaining on your original product.

Refund & Product Exchange Policy

Our policy is to inspect all returned products when they arrive at our processing facilities.
Refund
In order to obtain refund, the user must initiate a product return request to contact@iotrust.kr, within 14 days upon the delivery of the product. For a refund to be fulfilled, the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition including the receipt that shows the purchasing date and price as well as seller’s name. In case the user receive any points and/or discount coupons during the purchasing process, given points and/or coupons shall be returned to the service provider and/or issuer. Upon internal inspection is completed, The service provider will issue a full refund minus the shipping charges, tariff, local tax, payment processing fee and transaction charge (i.e. Payment Gateway charge, GAS fee of transaction when payment was made by cryptocurrency).
Also, the user is entitled to receive a full refund in case of canceling the order before ordered item is confirmed to be shipped. However, any charges would occurred from order cancellation (i.e. bank transfer charge, GAS fee in cryptocurrency transfer) will be minus from total refund amount. And if product is opened and/or unsealed, or security tag is removed or broken, the user cannot receive refund.
Product Exchange (Replacement)
If the delivered product is damaged or defective at the time of its receipt, the user may return it in order to get a replacement of the product. In case of product exchange (replacement), the limited warranty period shall not be changed from original product purchasing date. The user also need to submit the receipt that shows the purchasing date and price, seller’s name, and product serial number, and the shipping charge will be borne by the sender (the user). Lastly, the service provider and our subsidiaries, affiliates, officers, employees, agents, partners, and licensors shall not be liable to the user for any data loss or damage, and the user shall be responsible for all data including private keys and cryptocurrencies etc. on the product.

D'CENT Portal Site Membership Registration

D'CENT Wallet is a non-custodial wallet that allows the user to directly manage their assets. Even if the user registers as a member on the D'CENT Portal Site (hereinafter referred to as the "D'CENT Portal Site") within the D'CENT website https://portal.dcentwallet.com , it does not mean that the service provider stores any of the user’s personal information related to assets, including wallet password, 24 recovery words, private key, passphrase, transaction history, PIN, or any other information required to protect the user’s assets.
The "D'CENT Portal Site" is a website that allows users to link their D'CENT wallet with email to verify their personal wallet in compliance with the travel rule regulations of domestic cryptocurrency exchanges. This feature may vary depending on the exchange's external wallet linking policy, and regarding external wallet linking, users should prioritize checking the exchange's policy to ensure proper management of their assets.
Users can apply for membership by filling out the registration form as specified by the "D'CENT Portal Site." Users who do not meet the following criteria will be registered as members when applying for "D'CENT Portal Site" membership.
  • Applicants who have previously lost their membership status.
  • Cases where there is false, missing, or erroneous information in the registration details.
  • If it is determined that registering as a member significantly hinders the "D'CENT Portal Site" from a technical standpoint, the timing of the membership agreement's establishment will be considered the moment when "D'CENT Portal Site" approval reaches the member.

Withdrawal of Members’ Accounts and Disqualification of Membership

A member may withdraw his/her account at any time, and “D’CENT Portal Site” shall immediately suspend, terminate, discontinue, and limit such account.
The service provider shall not store any information (including IDs, passwords and other information) related to members’ accounts at the premises, and such information shall be deleted permanently when a member withdraws his/her account. The service provider may terminate, discontinue, suspend and/or limit of a member’s account if the member;
  • Registers false information
  • Disseminates any program and/or virus that causes malfunction and destruction of IT systems and/or equipment
  • Violates e-Commerce rules and regulations including interfering with other members’ use of “D’CENT Services” and/or stealing other member’s information, etc.
  • Performs any actions through and/or at “D’CENT Services” in violation of its terms and conditions as well as any public order and standards of decency
  • After the service provider suspends a member's qualification, the member's qualification may be revoked if the same actions are repeated two or more times or if the reasons are not corrected within 30 days.
  • When the service provider revokes a member's qualification, the member's registration will be deleted. In this case, the service provider will notify the member and provide at least 30 days for an opportunity to present their case before the member's registration is deleted.

Notice to the Users

The primary communication channel with service users is through the buyer's email information during the product purchase process. In the case of notifications to an unspecified group of users, the service provider may choose to post the notification on the "D'CENT website," D'CENT app, or D'CENT's official SNS channels (https://linktr.ee/DCENTwallet) for a period of more than one week instead of individual notifications. However, for matters that significantly impact user transactions, individual notifications will be made when personal information such as email and contact details is available.

Service Provider's Warranty and Disclaimer

The service provider will use reasonable technical and care to allow users to access the service in accordance with the current terms of use. However, the service provider does not guarantee that access and functionality will not be interrupted or that there will be no delays, failures, errors, omissions, damage, or loss of transmitted information. The service is provided "as is," without any kind of warranty, whether explicit or implied, and is provided without any implied warranties of merchantability, reliability, or fitness for a particular purpose.
To the extent permitted by law, the service provider is not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to property damage, data, and other intangible asset loss, arising from the following reasons:
(1) Loss due to the use or inability to use the service.
(2) Loss due to changes to the service or the temporary interruption or termination of the service.
(3) Loss due to user transmissions or unauthorized access to data or alteration of data.
(4) Loss due to deletion, damage, or storage and/or transmission failure of user transmissions or data, within or through the service.
(5) Other damages related to any issues with the service, including but not limited to the following circumstances:
  • Acts of God, war, natural disasters, or other uncontrollable situations.
  • Compliance with administrative measures and orders, whether factual or legal, by government agencies.
  • Service failures by telecommunications service providers, including facilities-based telecommunications business entity under the Telecommunications Business Act.
  • Service disruptions caused by defects in outsourced systems beyond the control of the service provider, or due to user-side causes.
  • Server disruptions due to sudden increases in website and app access, and other factors.
  • Network issues (e.g., Bitcoin network) of individual cryptocurrencies within the service and errors in API services (e.g., blockchain services).

User Responsibility

The responsibility for using, storing, and backing up information and data related to cryptocurrency assets lies entirely with the user. The user is solely responsible for maintaining the confidentiality of their personal information (password, recovery words, PIN code, and biometric data, among other confidential information for asset protection). The user agrees to protect their personal access to their accounts while using the products and services, and this applies to their computers, phones, and other devices. To the extent permitted by law, the user agrees to be responsible for all activities performed on their accounts. The user must take the necessary steps to ensure that own personal information is kept confidential.
As the service provider operates a non-custodial service and does not store or have access to the user's cryptocurrency or private keys. The service provider cannot access or store passwords, recovery words, PIN codes, biometric data, or any other credentials associated with the user's service usage. The service provider cannot provide assistance in recovering user credentials.
Therefore, it is the user's sole responsibility to remember, store, and secure their credentials in a safe place that is not easily accessible to others. If a third party gains knowledge of any of the user's recovery words, PIN, biometric data, or password, they may gain control over the private key associated with the D'CENT wallet and potentially steal cryptocurrency assets. In such cases, the user and the service provider may not be able to recover the stolen cryptocurrency assets.
When using the D'CENT app to send and receive cryptocurrency, the user must accurately verify the type of cryptocurrency and the address. In the event of an erroneous transfer, the service provider is not liable for any damages or recovery support unless the service provider, at its reasonable discretion, determines that recovery support for the erroneous transfer is technically and economically feasible. In such cases, the service provider will inform the requesting user in advance and may charge a reasonable recovery cost.

Violations

Please report any and all violations of these terms and conditions to IoTrust as follows:

IoTrust Co., Ltd
747, Seolleung-ro, Gangnam-gu, Seoul, 06056, Korea
The End.